This Refund Policy explains when and how Oxfit Sports refunds wholesale buyers. It applies to all orders confirmed via Pro Forma Invoice (PFI) at https://oxfitsports.com.
1. Wholesale-only context
Oxfit is a B2B manufacturer. We do not sell at retail to end consumers. The statutory consumer-protection refund rules that apply to retail purchases do not generally apply to B2B wholesale, but we publish this policy so every buyer knows exactly what to expect.
2. When we refund
We refund or credit the value of affected pieces in the following situations, provided the claim is supported by photo evidence and notified within the window stated:
- Manufacturing defects — material flaws, stitching failure, or workmanship issues that affect normal training use. Notify within 30 days of delivery.
- Short shipment or wrong SKU — pieces missing from the carton or a different SKU shipped than was on the PFI. Notify within 7 working days of delivery.
- Visible damage at receipt — bag damage, water damage, crushing. Notify the carrier and Oxfit within 7 working days of delivery, with photos of the carton condition.
3. When we do not refund
- Change of mind, change of marketing direction, or end-customer demand changes.
- Custom-printed, custom-embroidered, or private-label goods produced to your specification — these cannot be resold and are non-refundable once production has begun.
- Ordinary wear, misuse, or damage caused by improper storage, dyeing, washing, or modification after delivery.
- Colour or finish variation within normal manufacturing tolerance for hand-stitched leather goods.
- Claims notified outside the time windows in Section 2.
4. How to make a claim
- Email info@oxfitsports.com with: PFI number, affected SKU(s), quantity affected, photo or video evidence, and your bank or PayPal details for refund.
- We acknowledge within 24 hours and may request additional information or a sample of the affected piece returned to Sialkot.
- Resolution within 14 working days of receiving complete evidence.
5. Resolution options
At Oxfit’s option, valid claims are resolved by:
- Replacement — affected pieces re-manufactured and shipped on the next available production slot, freight prepaid by Oxfit.
- Credit note — applied against your next order at full value of affected pieces.
- Refund to original payment method — bank wire reverse to the originating account, or PayPal credit, less the bank-fees deduction. Allow 5–10 working days for the wire to settle.
6. Return shipping
For confirmed manufacturing defects, Oxfit covers return shipping for the sample piece(s) we ask to inspect. We do not normally require bulk returns of defective stock — the affected pieces remain with the buyer for evidence purposes and can be discarded once the claim is resolved.
7. Liability cap
Oxfit’s total liability for any claim is capped at the value of the affected SKU(s) on the original PFI. We do not refund or compensate for indirect losses (lost sales, freight to the buyer’s customers, marketing rework, etc.).
8. Force majeure
If a refund cannot be processed because of bank, payment-processor, or sanctions-related issues outside our control, we will hold the credit on file in your name and apply it to your next order or process the refund as soon as the obstruction is removed.
9. Contact for refund matters
Email info@oxfitsports.com or WhatsApp +92-332-4556666. Include your PFI number in the subject line for fastest handling.